Receptionist (m/f/d)

The Hotel Bergkristall is synonymous with a wonderful winter vacation spent with your loved ones. 

That’s why, just like our guests, we insist on the highest standards in our hotels and restaurants—in amenities, service, cuisine, wellness, and everything else that makes your vacation special. 

But for us, quality means more than that: it’s also a palpable enthusiasm for what we and our team do. 

As a front desk associate, you’ll be the first point of contact for our guests at the hotel—whether it’s giving them a warm welcome upon arrival or answering questions during their stay. You’ll make them feel that they’re in good hands with us. You’ll be responsible for ensuring everything runs smoothly from arrival to departure and, together with your colleagues, will handle the day-to-day operations at the front desk. 

Receiving and Greeting Guests:

• Providing a friendly welcome to arriving guests.
• Assisting with the check-in process, handing out room keys, and explaining the hotel’s facilities.

Reservations:

• Receiving reservation requests by phone, email, or through booking platforms.
• Checking room availability and processing bookings in the reservation system.
• Confirming reservations and sending booking confirmations to guests.
• Processing change requests, such as extending a stay, changing rooms, or accommodating special requests.
• Managing cancellations and processing refunds in accordance with hotel policies.

Check-in and Check-out:

• Efficiently handling the check-in and check-out process.
• Issuing invoices to guests
• Handling guest complaints or special requests during the check-out process.

Guest Assistance and Service:

• Answering inquiries about local attractions, transportation options, restaurants, and other services.
• Coordinating additional services such as ski passes, room service, and transfers.
• Receiving and handling complaints and ensuring a prompt resolution in the guest’s best interest.

PMS: Protel

• Proficient use of the Protel PMS

Sales and Upselling:

• Actively selling upgrades
• Offering additional services such as breakfast, spa treatments, or parking options.

Correspondence and Administration:

• Daily preparation of menus and morning mail
• Handling daily email communication with guests and internal departments.
• Collaborating with housekeeping and other departments to ensure that rooms are prepared on time and according to guests’ requests.

Maintenance of the reception area:

• Ensuring the reception area is neat and inviting.
• Providing informational materials, such as trail maps and brochures 

Collaboration with other departments:

• Coordinating closely with housekeeping, the kitchen, and technical services to meet guests’ needs.