Receptionist (m/f/d)

Your Responsibilities• All duties of a front desk clerk• Checking guests in and out• Preparing quotes and reservation confirmations• Assisting guests with questions about local attractions, etc.• Creating job descriptions for receptionists and describing early, late, and afternoon shifts• Working closely with housekeeping• Maintaining the manual• Participating in and conducting the daily 5-minute training session on the manual• Inspecting rooms prior to guest arrival• Administrative support (scheduling, checking delivery notes, etc.) for the head chef, housekeeper, and technical staff• Ordering office supplies• Weekly review of guest feedback via the internal system with all department heads, including proposed solutions to address poorly rated issues

Your Profile• German language skills at C1 level – ideally, completed vocational training in the hotel/restaurant industry, high school diploma, or commercial training• Professional experience in the hospitality industry is a plus• Your positive and friendly demeanor will delight our guests and your colleagues• Dedicated, reliable, and positive personality• Well-groomed appearance and ability to work well in a team• Fluent German, preferably native German speaker• Very good English skills; additional languages are a plus• Good computer skills• And above all, a passion for the profession!