Department Manager (m/f/d)

At the Arlberg, the Edelweiss is a legend. It is anything but ordinary. Here, tigers stroll across carpets, elephants and zebras wander through the restaurant, and at the entrance, an elegant giraffe wearing a flower wreath greets you. 62 unique rooms, 3 restaurants, an event venue, Club Zürserl, the Flexenhäusl ski lodge, incentives, and much more—it’s hard to imagine a more diverse experience.

At Edelweiss, we uphold a warm and unpretentious hospitality philosophy with the highest quality standards, where fostering honest and friendly relationships with guests and staff is our top priority.

As the head of the front desk and reservations, you are the linchpin of the hotel.

You’ll be the central point of contact for all information, managing the front desk with charm, heart, and intelligence. For this key position, we are seeking a warm and open-minded individual with practical experience and, preferably, knowledge of the Arlberg region, starting in September 2026. After successful training, this year-round position can be performed remotely from May through September. The successful and modern guest journey—from initial contact through to post-stay follow-up—is entirely in your hands.

Focus on Reservations & Sales (Online and Offline)

• Protel Hotel Software
• Reservation processing from quote to deposit management with smart host
• Pre-stay, Post-stay
• Outbound telemarketing
• Group Offers, Incentives
• Pricing and Management of Restrictions
• Revenue Management with rateboard
• Supporting OTAs and ensuring price and terms parity
• Management of the online reservation system, including channel managers (HNS cbooking, rate distributor)

During opening hours (December through April), you and your team of 4–5 people will attend to the needs and requests of our international guests. 

• Check-in
• Checkout with payment processing
• Internal communication with all departments
• Maintenance of our guest information system
• Billing
• Initial contact with our key partners, such as ski schools, ski lifts, and ski rental shops
• Fulfilling guests' special requests, concierge services (taxi reservations, ski instructor bookings, ski passes, and much more)
• Guest Services from A to Z
• Cashier duties

Administration/Organization

• Management of the Reception/Reservations Department, which has 4–5 employees
• Attendance at the weekly department head meeting
• Efficient scheduling in compliance with legal guidelines
• Close collaboration and ongoing coordination with management
• Budget preparation, monthly reporting

Your skills

• Completed vocational training (apprenticeship in the tourism industry, HAK, HBLA, FH)
• At least 3 years of experience in a similar position
• Knowledge of the Arlberg region is a plus, even for vacationers
• Knowledge of the specific software listed above
• German - Native language
• English - fluent in conversation, both spoken and written
• basic accounting skills
• Excellent computer skills or a knack for technology

Your personality

• Leadership skills
• Enjoyment of advising others and fulfilling special requests
• A strong, charismatic personality
• articulate and experienced in dealing with international guests
• excellent manners, discreet
• confident demeanor
• a neat and tidy appearance
• warm, friendly, attentive
• organizational skills
• exactly, honestly
• willing to undergo further training
• humorous
• stress-resistant