Reception Manager (m/f/d)
- Career Status
- leading position
- Entry date
- as of immediately
- Working time
- Full-time (5 or 6 - depending on agreement)
- Season
- all year round
- Employment relationship
- Permanent contract
- Country / State
- Tirol
- Work permit
- Work permit must be available
- Monthly salary
- 3.200 € gross
Front Office Manager (m/w/d)
all year round
Österreich, Tirol
Description
Your responsibilities:
- Managing the reception team, including staff scheduling and shift planning
- Providing personalized service to our guests from check-in to check-out, including reservations, billing, and guest communication
- Ensuring compliance with our service standards at the reception desk
- Invoicing and accounts receivable management
- Protel hotel software
- Reservation processing from quote to deposit management with smart host
- Prestay, Poststay
- Supporting OTAs
- Ensuring first-class, warm service—every detail counts
- Room quality control and coordination with all hotel departments
- Collaboration on optimizing workflows and processes—we value your ideas
- Flexible scheduling, including weekends
Requirements
What we expect from you:
- Either several years of experience at the reception of comparable hotels or already experience in the position of reception manager
- Enjoyment of the job
- Guest-oriented thinking
- Good foreign language skills in English. Other foreign languages (especially French) an advantage
- Positive charisma and a communicative personality
- Ability to work under pressure and flexibility
- Good knowledge of the common Office programs Word and Excel. Knowledge of PMS Protel an advantage.
- Language skills
English
C2 (excellent knowledge)
French
A1 (entry)
German
Mother tongue
Computer skills
MS Word
Good knowledge
MS Excel
Good knowledge
MS Outlook
Good knowledge
Protel
Basic knowledge
- Work permit
- Work permit must be available (or EU citizen)
- Working time
- Full-time (5 or 6 - depending on agreement)
- Leadership experience
- 1 Jahr
Offer
What you can expect from us:
- 5- or 6-day workweek – depending on the agreement
- Performance-based compensation – with a strong willingness to pay above market rates
- In-house training
- Once a week, shared use of the entire wellness area
- Daily access to the fitness area
- Free single room (with shower and toilet) in our staff house (directly across from the hotel)
- Free Wi-Fi in the staff house
- Free meals 3 times a day at the staff buffet (including on days off)
- Discount on spa treatments and products
- Discounted ski pass in winter
- Relais & Châteaux Team Rate at all Relais & Châteaux hotels worldwide
- Family & Friends rate at the hotel for relatives
- Employment relationship
- Permanent contract
- Monthly salary
- 3200 €
- Salary type
- gross
- Additional salary information
- Remuneration according to the collective agreement - with the great willingness to overpay
- Accommodation type
- Single room
- Accommodation equipment
- Bath / Shower
- Recreation room
- TV
- WC
- Internet
- Extras
- Ski rental discounted
- Work clothes are provided
- Treatments (cosmetics, spa) discounted
- Use of indoor / outdoor swimming pool free of charge
- Use of wellness facility free of charge
- Use of fitness room free of charge
- Recreation room
- Washing machine / dryer with costs
- Success fee
- Catering free of charge
- Internet / WLAN free of charge
- Ski/mountain railway ticket reduced
- Company pension plan
- Education and training
