HGA Assistant (m/f/d)

Supervisor: General Manager 

Department: Front Desk

Employment Type: Year-round position with a 6-day workweek during the season

To strengthen our young and motivated team at AUSTRIA, we are looking for a versatile Front Desk Manager (f/m/d) 

In this position of responsibility, her focus is on providing excellent guest service, personalized attention, structured organization, and cross-departmental support in the front desk and reservations areas. 

Your Qualifications

• Successful completion of training in the hospitality industry and in-depth expertise in reception and reservations
• Professional experience in the upscale hospitality industry
• Solid business acumen
• Excellent written and spoken German and very good written and spoken English
• Strong communication skills, empathy, and a strong sense of responsibility
• A structured, independent, and solution-oriented approach to work
• A strong commitment to customer service, attention to detail, and a professional, well-groomed appearance
• An independent, conscientious, and reliable work style with high standards for quality
• High resilience, flexibility, and the ability to maintain a clear perspective even in challenging situations

Your Responsibilities

• Professional and organizational leadership of the reception team
• Collaboration & Support in the Reservations Department
• Active involvement in day-to-day operations
• Acting as a substitute for the executive assistant in their absence
• Taking responsibility, as well as actively shaping and further developing internal processes
• Proper Use of the Casablanca Hotel Management System
• Professional and Solution-Oriented Complaint and Guest Management

Austria Team Benefits 

• Free accommodations at TeamCampus (single rooms, fitness center, climbing gym, relaxation area, and much more)
• Free meals (breakfast, lunch, dinner), including soft drinks and coffee (even on days off) 
• Team work clothes, including a regular laundry service 
• Attractive discounts and special offers on ski passes, lift tickets, ski and sports equipment, etc. 
• Free overnight stays and/or discounts (depending on position) for family and friends
• Attractive F&B discounts on food and wine offerings 
• A pleasant work atmosphere and a professional environment
• Attractive opportunities for professional growth & career advancement 
• A prestigious, successful hotel and restaurant business 

Good to Know

For this position, a salary above the collective bargaining agreement is provided, depending on qualifications and experience, and will be discussed during a personal interview.