Guest Services Manager (m/f/d)

Become a host with a warm heart and leadership skills!

At the Familotel Alphotel in Kleinwalsertal, everything revolves around unforgettable family vacations. To ensure our guests feel completely at home from the moment they arrive until the day they leave, we’re looking for a dedicated leader to serve as Guest Services Manager (m/f/d).

In this key position, you’ll be responsible for the two most important areas of direct guest contact— the front desk and restaurant service. Together with your team, you’ll ensure the highest quality of service, delighted guests, and smooth hotel operations.

Your Responsibilities

Leadership & Organization

• Professional and disciplinary leadership of the teams at the front desk and in the restaurant
• Motivating, supporting, and developing employees
• Creating shift and vacation schedules
• Conducting performance reviews and training new team members
• Ensuring a positive team culture

Guest service

• Warm welcome and personalized care for our guests
• Ensuring a first-class service experience throughout the entire stay
• Professional handling of guest requests and complaints
• Supporting the team during peak hours at the front desk or in the restaurant

Quality Management

• Ensuring and further developing our service and quality standards
• Monitoring of processes in both departments
• Optimizing existing processes
• Compliance with all hygiene and safety regulations
• Assisting with the preparation of quality audits and hotel classifications

Collaboration

• Close coordination with the kitchen, housekeeping, reservations, and hotel management
• Participation in management meetings
• Active involvement in the further development of our family hotel
• Assisting with the planning and execution of special guest events