Reception & Reservations Manager (m/f/d)

We are seeking a dedicated and service-oriented Front Desk Manager for our Seevilla Wolfgangsee. You will be the first point of contact for our guests, and with your organizational skills and professionalism, you will ensure that everything runs smoothly at the front desk. In this role, you will coordinate the front desk team, optimize workflows, and guarantee excellent guest service.

We offer you a diverse and responsible position in a dynamic team with exciting opportunities for growth. Career opportunities are always available at our hotel!

Performance-based compensation is a given for us. 

We’d be happy to provide you with an overview of your responsibilities:

• Professional and friendly guest service, including check-in and check-out as well as billing
• Telephone and written correspondence (processing inquiries, reservations, and confirmations)
• Advising guests on regional attractions, activities, and events
• Monitoring and managing bookings, as well as checking availability
• Scheduling and managing the front desk staff (creating the duty roster, training, and supporting the team)
• Coordinating with other departments (housekeeping, kitchen, marketing, management) to ensure smooth operations
• Complaint management and guest support (prompt and solution-oriented handling of concerns)
• Support with organizational and administrative tasks (e.g., bookkeeping, reporting, invoice verification)
• Optimizing and maintaining the online presence (website, booking platforms, offers & packages)
• Ensuring and optimizing quality standards in the reception area
• Sales promotion and upselling (actively promoting additional offers, specials, and packages)