Reception Manager (m/f/d)

We are looking for a committed and service-oriented reception manager for our company. You will be the first point of contact for our guests and your organizational skills and professionalism will ensure that everything runs smoothly at reception. You will coordinate the reception team, optimize work processes and ensure excellent guest service.

We offer you a varied and responsible position in a dynamic team with exciting development opportunities. Career opportunities are always open to you in our company!

A performance-related salary is a matter of course for us.

We would be happy to inform you in advance about your tasks:

• Professional and friendly guest care, including check-in and check-out as well as invoicing
• Telephone and written correspondence (processing inquiries, reservations and confirmations)
• Advising guests on regional offers, activities and events
• Monitoring and managing bookings and checking availability
• Assigning and managing reception staff (creating the duty roster, training and supporting the team)
• Coordination with other departments (housekeeping, kitchen, marketing, management) to ensure smooth operations
• Complaint management and guest care (quick and solution-oriented processing of requests)
• Support with organizational and administrative tasks (e.g. bookkeeping, reporting, auditing)
• Optimization and maintenance of the online presence (homepage, booking platforms, offers & packages)
• Ensuring and optimizing quality standards in the reception area
• Sales promotion and upselling (actively promoting additional offers, specials, packages)