Reception Manager (m/f/d)
- Career Status
- management position
- Entry date
- as of immediately
- Working time
- Full-time (5 or 6 days a week, depending on the agreement)
- Season
- all year round
- Employment relationship
- Permanent contract
- Country / State
- Tirol
- Work permit
- A work permit is required
- Monthly salary
- 3.200 € gross
Front Office Manager (m/w/d)
all year round
Österreich, Tirol
Description
Your responsibilities:
- Managing the reception team, including staff scheduling and shift planning
- Providing personalized service to our guests from check-in to check-out, including reservations, billing, and guest communication
- Ensuring compliance with our service standards at the reception desk
- Invoicing and accounts receivable management
- Protel hotel software
- Reservation processing from quote to deposit management with smart host
- Prestay, Poststay
- Supporting OTAs
- Ensuring first-class, warm service—every detail counts
- Room quality control and coordination with all hotel departments
- Collaboration on optimizing workflows and processes—your ideas are welcome
- Flexible scheduling, including weekends
Requirements
What we expect from you:
- Either several years of experience at the front desk of comparable hotels or prior experience in a front desk management role
- Enjoyment of the job
- A guest-oriented mindset
- Good command of English. Knowledge of other languages (especially French) is a plus
- A positive demeanor and a communicative personality
- Ability to work under pressure and flexibility
- Proficiency in standard Office programs such as Word and Excel. Knowledge of the PMS Protel is a plus.
- Language skills
German
Mother tongue
English
C2 (excellent knowledge)
French
A1 (entry)
Computer skills
MS Outlook
Good knowledge
MS Word
Good knowledge
Protel
Basic knowledge
MS Excel
Good knowledge
- Work permit
- Must have a work permit (or be an EU citizen)
- Working time
- Full-time (5 or 6 days a week, depending on the agreement)
- Leadership experience
- 1 Jahr
Offer
What you can expect from us:
- 5- or 6-day workweek – depending on the agreement
- Performance-based compensation – with a strong willingness to pay above market rates
- In-house training
- Once a week, shared use of the entire wellness area
- Daily access to the fitness area
- Free single room (with shower and toilet) in our staff house (directly across from the hotel)
- Free Wi-Fi in the staff house
- Free meals 3 times a day at the staff buffet (including on days off)
- Discount on spa treatments and products
- Discounted ski pass in winter
- Relais & Châteaux Team Rate at all Relais & Châteaux hotels worldwide
- Family & Friends rate at the hotel for relatives
- Employment relationship
- Permanent contract
- Monthly salary
- 3200 €
- Salary type
- gross
- Additional salary information
- Pay according to the collective bargaining agreement—with a strong willingness to pay above the standard rate
- Accommodation type
- Single room
- Accommodation equipment
- Bathroom / Shower
- Lounge
- Television
- Restroom
- Internet
- Extras
- Discounted ski rental
- Work clothes are provided
- Discounted treatments (cosmetics, spa)
- Free use of the indoor and outdoor pools
- Free use of the wellness facilities
- Free use of the fitness room
- Lounge
- Washing machine / dryer (fee applies)
- Performance bonus
- Free meals
- Free Internet / Wi-Fi
- Reduced-price ski/mountain rail ticket
- Company Pension Plan
- Training and Continuing Education
