Head of Sales & Reception Reception Manager (m/f/d)

As Head of Sales & Reception at PURADIES, you are the heart of our guest communication - responsible for the operational management of the front and back office, ensuring the highest quality of service and the efficient use of our hotel software landscape (Protel / WebsLine). You are a host, organizational talent and team leader at the same time and ensure that every stay is smooth and unforgettable.

Tasks

Organization and administration:

• Responsibility for all operational processes at the reception (front & back office)
• Implementation and control of check-in and check-out
• Assisting our discerning guests on the phone and on site
• Management and maintenance of reservations and bookings
• Organization and monitoring of accounting and cash accounting
• Processing guest questions, complaints and claims
• Providing information about the hotel and the surrounding area
• Working closely with revenue management to optimize room occupancy
• Creating and maintaining price lists, arrangement data and booking guidelines in the system

Team leadership and management:

• Leading, motivating and training the reception team
• Creation of duty and vacation schedules, taking into account the operational workload
• Monitoring and control of work quality and processes

Cross-departmental coordination:

• Close cooperation with other hotel departments such as housekeeping, restaurant and kitchen
• Coordinating communication between departments
• Close cooperation with Marketing & Sales to implement packages and promotions

Quality assurance:

• Ensuring and further developing the PURADIES quality and service standards
• Ongoing process optimization and digitalization of processes (check-in/out, pre-stay communication, etc.)
• Optimal utilization of the guest rooms

System landscape & tools:

• PMS: Protel
• CRM / communication/online booking engine: WebsLine (maintenance, price control, reporting)
• Channel manager & booking platforms: WebsLine, OTAs via Seekda.
• Billing & back office: Mircosoft, Rota
• Digital Guest Journey Tools: Staymate