Receptionist (m/f/d)

We are hosts through and through. And we do everything we can to turn guests into friends! 

The Seehotel Europa stands for a perfect summer vacation with your favorite people. 

That’s why, just like our guests, we insist on the highest standards in our hotels and restaurants—in amenities, service, cuisine, wellness, and everything that makes your vacation special. 

But for us, quality means more than that: it’s also a palpable enthusiasm for what we and our team do.

As a Front Office Associate, you are the first point of contact for our guests at the hotel—whether it’s a warm welcome upon arrival or answering questions during their stay. You make them feel that they are in good hands with us. You are responsible for ensuring a smooth experience from arrival to departure and, together with your colleagues, handle the operational processes at the front desk. 

Receiving and greeting guests:

• Friendly reception and greeting of arriving guests.
• Assisting with the check-in process, handing over room keys, and explaining the hotel facilities.

Reservations:

• Receiving reservation requests by phone, email, or through booking platforms.
• Checking room availability and processing bookings in the reservation system.
• Confirming reservations and sending booking confirmations to guests.
• Processing change requests, such as extending stays, changing rooms, or accommodating special requests.
• Managing cancellations and processing refunds in accordance with hotel policies.

Check-in and check-out:

• Efficiently handling the check-in and check-out process.
• Issuing invoices to guests
• Handling guest complaints or special requests during the check-out process.

Guest support and service:

• Answering inquiries about local attractions, transportation options, restaurants, and other services.
• Coordinating additional services such as wake-up calls, room service, transfers, or tour bookings.
• Receiving and handling complaints and ensuring a prompt resolution in the guest’s best interest.

PMS: Protel

• Proficient use of the Protel PMS

Sales and Upselling:

• Active upselling
• Offering additional services such as breakfast, spa treatments, or parking.
• Informing guests about special offers and promotions.

Correspondence and administration:

• Daily preparation of menus and morning mail
• Handling daily email communication with guests and internal departments.
• Collaborating with housekeeping and other departments to ensure that rooms are prepared on time and according to guests’ requirements.

Maintaining the reception area:

• Ensuring a tidy and inviting reception area.
• Providing informational materials, such as trail maps, brochures, or event notices.

Collaboration with other departments:

• Close coordination with housekeeping, the kitchen, and technical services to meet guests’ needs.
• Coordinating events at the hotel.