Concierge (m/f/d)

all year round

Österreich, Tirol, Achensee

Mazaggs Alpenhof am Achensee is a premium employer on HOGASTJOB and therefore very popular among applicants.

Description

To strengthen our team, we are looking for a dedicated individual (full-time) to join us starting in December 2026 as:

Concierge (m/f/d)

Your Role: Setting the Stage for Our Guests’ Stay

You’ll set the stage for our guests’ arrival and guide them through every stage of their stay. As a doorman, concierge, or guest relations representative, you’ll serve as a visible and reliable point of contact. You’ll offer a warm welcome, coordinate behind the scenes, and often anticipate needs before they’re even expressed—ensuring that one experience flows seamlessly into the next.

Your Responsibilities:

Warmly welcoming and seeing off our guests, as well as providing personalized care during their stay
Assisting with arrival, luggage, and orientation within the hotel
Independently handling guest requests and inquiries
Organizing transfers, reservations, and individual requests
Recommending excursions, restaurants, and activities with tact
Maintaining discretion and respecting our guests’ privacy
Close collaboration with the front desk, dining, and spa teams
Communicating and coordinating with housekeeping, the kitchen, and other departments

Requirements

Your Profile:

Experience in guest services, concierge, or front-of-house roles, ideally in the 4- or 5-star hotel industry
Class B driver’s license
Good knowledge of the local area or a willingness to quickly acquire it
Strong service orientation and a passion for interacting with people
Friendly, charming demeanor
Excellent intuition regarding people, situations, and atmosphere
Discretion and respectful interaction with guests
Reliability, a sense of responsibility, and the ability to maintain an overview
Well-groomed appearance and a calm demeanor
Excellent command of German and English; knowledge of other foreign languages is a plus

Language skills

English

C1 (advanced knowledge)

German

C1 (advanced knowledge)

Work permit: Must have a work permit (or be an EU citizen)
Working time: Full-time

Offer

Here's what we offer you at Mazaggs:

Work in an extraordinary boutique hotel with history, style, and personality
A professional work environment with respectful collaboration and clear structures
An appreciative corporate culture and a collegial atmosphere where everyone is treated as an equal
Free meals during work hours, as well as high-quality employee uniforms
Employee benefits and discounts at the hotel and partner businesses
13th and 14th-month salaries & compensation in accordance with the collective bargaining agreement, with a willingness to pay significantly above the standard rate
A wide range of training and career advancement opportunities
Accommodation in the team house is available if needed

Employment relationship: Permanent contract

Monthly salary: 2088 €
Salary type: gross
Additional salary information: The minimum gross salary under the collective bargaining agreement is €2,088.00 per month on a full-time basis. Depending on qualifications and relevant work experience, a significant premium is provided.