Hotel and Hospitality Assistant (m/f/d)
Apprenticeship / Training place
Apprenticeship in Hotel and Hospitality Services (m/f/d)
all year round
Österreich, Tirol
Description
Many areas. Many opportunities. Your start in the hospitality industry.
We’re looking for you to start immediately or at a time to be arranged.
Do you enjoy being around people, love to organize, and want to learn a trade where no two days are exactly the same?
Then the HGA apprenticeship at VALARA might be the right fit for you. You’ll learn what goes into running a well-organized hotel—from the initial inquiry through reservation and check-in to providing personalized service to our guests.
Along the way, you’ll gain insight into different departments and learn, step by step, to take on responsibility independently.
What to expect:
- A 3-year apprenticeship with block instruction
- You’ll get to know the different departments of our hotel and gain a broad understanding of the entire hotel operation.
- Front Desk: You’ll learn everything about reservations, special offers, guest services, check-in and check-out, billing, and the organizational processes at the front desk.
- Service & F&B: You’ll assist with restaurant and breakfast service and gain insights into the processes as well as the design of our food and beverage offerings.
- Kitchen: You’ll learn about important monitoring and organizational tasks and gain insight into receiving goods, food inspection, and inventory management.
- Housekeeping: You’ll gain insight into floor operations, conduct room and floor inspections, and learn about our quality and cleanliness standards.
- You’ll learn how to interact with our guests in a personal and professional manner.
- You’ll be actively involved from the very beginning and will gradually take on more responsibility.
- Our team will guide you throughout your apprenticeship, share their knowledge with you, and support your development.
- We’ll cover your dormitory costs during your apprenticeship.
Your benefits:
- Fair training stipend and vacation entitlement in accordance with the collective bargaining agreement and the guidelines of the Chamber of Commerce
- Free room and board (even on days off)
- Breakfast like a guest once a week—even as an apprentice
- A family-like environment & genuine appreciation
- Support for continuing education
- + €200 extra per month on top of the apprentice stipend
- Help with financing a driver’s license upon successful completion of your apprenticeship
Find out if this is the right fit for you.
Feel free to stop by for a trial day and experience a day with us. You’ll get to know our team, the hotel, and the various tasks—it’s that simple.
Your gateway to the hospitality industry. Your opportunities. Your VALARA.
We look forward to receiving your application addressed to the Krajnc family at team@valara.at, including your resume, photo, and transcripts.
Requirements
Responsibilities:
- You’ll assist our front desk team with check-in, check-out, and guest services.
- You’ll assist with reservations, quotes, booking confirmations, and maintaining our guest records.
- You’ll gain insight into invoicing, cash management, and other organizational processes at the front desk.
- You’ll assist with restaurant and breakfast service and learn the processes in the F&B department.
- You’ll assist with preparing food and beverage offerings as well as with organizational tasks related to service.
- You’ll gain insight into the kitchen and assist with monitoring and organizational tasks.
- You’ll learn how to check deliveries and gain an understanding of inventory management and merchandise organization.
- You’ll assist the housekeeping team with room and floor inspections and become familiar with our quality and cleanliness standards.
- You’ll gain insight into the organization of cleaning and the procedures on the floor.
- You’ll get to know the various departments of our hotel and understand how they work together in day-to-day hotel operations.
- You’ll gradually take on more responsibility and work increasingly independently.
Requirements:
- Successful completion of 9th grade
- Enjoy working with people
- Good German language skills and an interest in foreign languages
- Friendly and approachable demeanor
- Interest in the organization and operations of a hotel
- A passion for learning new things
- Reliability and a meticulous approach to work
- Team spirit and a well-groomed appearance
- A respectful attitude toward guests and colleagues
Language skills
German C2 (excellent knowledge)
Work permit
Must have a work permit (or be an EU citizen)
What we offer
Working at the VALARA Alpine Art Hotel is more than just a job—here, you’ll find a family-like atmosphere, fair working conditions, and many benefits that really matter:
- Above-average pay based on experience and qualifications
- Free accommodations with bathroom, TV, and Wi-Fi
- Free meals three times a day—even on your days off
- Free use of the washing machines and dryers
- Breakfast like a guest once a week on your day off
- Free use of the wellness area during designated hours
- Free use of the BodyFactory (gym) daily from 12:00 a.m. to 12:00 a.m.
- Discount on massages at the hotel
- 30% discount on food and drinks
- Family & Friends Rates—your family and friends receive a 40% discount on their stay
- Free Wi-Fi
- Free parking
- Discount on ski rentals
- Discounted ski/mountain lift tickets
- Referral bonus: Earn up to €500.00 for successfully referring a new employee
- Support and cost-sharing for specialized continuing education and training
- On-time payroll
- Apprentices: Choose us and receive an additional €200.00 per month on top of your apprenticeship stipend—and upon successful completion of your apprenticeship, we’ll cover the cost of your driver’s license
