Reservations Manager (m/f/d)
MICE & Leisure Reservations Manager (m/f/d)
all year round
Österreich, Salzburg
Description
THINK BIG – Join us in shaping the future of MICE & Leisure in the Salzburg region!
Would you like to hit the ground running with your department in day-to-day operations and successfully position our new World of Congress in the market? Then you’ve come to the right place. With us, your ideas will have room to grow—and make an impact.
We are a family-run 4-star superior hotel in the Alps and are among the leading venues for seminar and conference tourism in Austria. Professionalism, warmth, and a spirit of innovation set us apart.
Look forward to a responsible and varied role in a dedicated team with genuine opportunities for growth. Performance-based compensation is a given for us.
Tasks
Your responsibilities include...
- Managing the MICE & Leisure Reservations Department with a team of up to 5 colleagues
- Guiding the team regarding policies and guidelines, as well as scheduling work shifts and vacation time
- Your responsibilities include onboarding, training, and developing new employees in the Reservations Department, as well as providing ongoing support to the existing team.
- Planning and coordinating events, as well as room sales for corporate and group inquiries
- Selling and processing individual reservations using Re:Guest
- Providing professional service to our customers and guests over the phone and through written correspondence
- Organizing and fulfilling guest requests in close coordination with the relevant departments
- Maintaining and updating customer and reservation data in Opera Cloud
- Monitoring group reservations and option bookings
- Active upselling and cross-selling
- Ensuring, optimizing, and monitoring our reservation standards and guidelines
- Conducting hotel tours
- Working closely with all operational departments to coordinate services for our shared guests
- Maintaining close communication with the Sales Manager and management to achieve financial goals
Requirements
What you should bring to the table...
- Strong communication skills and a professional demeanor
- Completed hotel-specific or tourism-related training
- Experience in MICE reservations or banquet sales
- Very good written and spoken German and English
- Organizational skills and the ability to maintain a clear overview even in dynamic situations
- Solution-oriented and independent work style
- Team spirit, dedication, and a sense of responsibility
- A structured, meticulous approach to work and a talent for sales
- A positive, engaging demeanor
- You are committed to working effectively with the Front Office, Sales & Marketing, all F&B departments, and management to achieve shared goals!
Experience
5 Jahre Work experience
1 Jahr Leadership experience
Language skills
German Mother tongue
English C1 (advanced knowledge)
Computer skills
Opera (Good knowledge)
Work permit
Must have a work permit (or be an EU citizen)
What we offer
And here's what we have for you...
- A position of responsibility at one of the leading seminar and leisure hotels in the Alps
- A professional work environment with opportunities for personal growth
- Free use of the sports facilities (gym, bowling alley, indoor tennis court, multi-court) as well as our heavily discounted golf club membership
- Employee electric car available for free use (car-sharing)
- Continuing education and training
- Accommodation in apartments with free meals—even on days off—at our employee restaurant, which will open in 2025 and features its own lounge area
- Discounted in-house beauty treatments and massages
- Discounted car washes at the hotel’s own car wash
- Discounts at the hair salon and many local businesses
- Team events
- Family and Friends rates at Hotel Gut Brandlhof
- 5-day workweek or part-time by arrangement
- Digital shift scheduling via app
- Attractive pay according to the collective bargaining agreement, starting at a gross salary of EUR 2,900.00, with a significant premium depending on qualifications and experience
Employment & Salary
2900 € gross / month
Competitive salary based on the collective bargaining agreement, starting at a gross amount of EUR 2,900.00, with a significant premium depending on qualifications and experience
