Reception Manager (m/f/d)
Host (m/f/d)
all year round
Deutschland, Bayern
Description
Personalized hospitality at the highest level
With our new Südhimmel wing, we are expanding the Birkenhof Spa & Genuss Resort to include a particularly high-quality and exclusive area featuring just eight exceptional spa and pool suites.
Spacious private wellness areas, the utmost privacy, and an exclusive host lounge set the stage for an exceptionally personalized guest experience.
For this special area, we are seeking a stylish host who will attend to our guests with warmth, poise, and a keen sense of their individual needs. Someone who embodies the highest standards of quality and, with a love for detail, ensures that every stay is something special.
Tasks
- Personalized and individual attention for our Südhimmel guests before, during, and after their stay
- Expert telephone consultation and elegant written correspondence with guests to coordinate individual requests and arrangements
- A warm welcome, personalized room assignment, and a personalized introduction to the suites and their unique features
- Organization and coordination of all guest requests, particularly breakfast arrangements, in-room dining, spa treatments, restaurant reservations, and special experiences
- Careful preparation and personalized finishing touches to the suites before guests’ arrival—from floral arrangements to personalized touches
- Final quality control and approval of the prepared suites in close coordination with housekeeping
- Preparation and maintenance of a stylish, well-kept, and inviting atmosphere at all times in our exclusive Südhimmel Lounge
- Occasional assistance with providing breakfast arrangements in the suites
- Close and proactive coordination with the front desk, housekeeping, kitchen, service staff, and spa
- Ensuring a seamless and personalized guest experience
- Discreet and professional handling of personal information and special guest requests
Requirements
- Completed training in the upscale hospitality industry or a comparable qualification
- Experience in dealing with a discerning, international clientele
- A strong hospitality mindset and a passion for providing personalized guest service
- Excellent communication and presentation skills—in person, over the phone, and in writing
- Very good written and spoken German and English
- A distinctly well-groomed, stylish appearance and excellent manners
- Natural self-confidence, poise, discretion, and empathy
- A keen eye for aesthetics, order, and thoughtful details
- Strong organizational skills, initiative, and the ability to think ahead
- An independent, structured, and responsible work style
- Willingness to work regularly on weekends and holidays
Experience
5 Jahre Work experience
2 Jahre Leadership experience
Language skills
English C1 (advanced knowledge)
German C2 (excellent knowledge)
Computer skills
MS Outlook (Very good knowledge)
Mobility
Driving license B
Work permit
Must have a work permit (or be an EU citizen)
What we offer
- An exceptional hosting position at our new, exclusive Südhimmel
- A regular 5-day workweek with shifts on weekends and holidays as well
- A secure job at a family-run 5-star resort
- Performance-based compensation
- A high-quality work environment with plenty of room for autonomy and personal hospitality
- Electronic time tracking
- Free staff meals and beverages
- Attractive employee discounts and employee benefits
- Employee housing or assistance with finding housing, subject to availability
- Individual development opportunities and a supportive work environment
Employment & Salary
Benefits
Discounted treatments (cosmetics, spa)
Discounted use of the wellness facilities
Free use of the fitness room
Lounge
Training and Continuing Education
Work clothes are provided
Free meals and drinks for staff, assistance with finding housing
