International guests: cultural tips for everyday hotel life

In a hotel, people from all over the world come together every day. This is exactly what makes the job so exciting, but sometimes also challenging. Because every culture has its own expectations, manners and communication styles.

Whether at reception, in service or in the kitchen: those who know and respect cultural differences score points with guests with their cosmopolitanism and sensitivity. In this article, we show you what is important when dealing with international guests and how to behave confidently and professionally in everyday hotel life.

Different countries, different greeting rituals: While people in Central Europe rely on a friendly smile and a clear "Grüß Gott", guests from other regions often use other gestures.

Important: You can of course retain your customs - after all, they are also cultural assets. Nevertheless, it is important to be considerate of other needs. 

• Asia: Too much physical contact is perceived as unpleasant. Therefore, try to give people from Asian countries plenty of space.
• USA: Casual, friendly small talk at check-in is usually well received.
• Arab countries: Greetings are often warm, but differ according to gender - tact is required in this area.

Tip: Observe how the other person behaves and adapt respectfully.

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Especially when guests speak little German or English, clear and understandable communication is particularly important. Pay attention to the following points:

• Speak slowly and clearly: do not use colloquial language or dialects.
• Smile and make eye contact to help build trust.
• Use gestures consciously, but do not exaggerate - some gestures have a completely different meaning in other cultures!
• Avoid irony and sarcasm , as these are often not understood correctly.

Remember: An honest smile often says more than a thousand words. 

Sometimes something is not right - be it the food, the room or the noise. The important thing is how you deal with it. Especially in international contexts, the tone is crucial.

• Show understanding, even if you cannot understand the complaint.
• Remain calm and professional, even if the guest reacts emotionally.
• Offer concrete solutions instead of just putting them off.
• Thank the guest for their comment - feedback helps you to improve.

Tip: Dealing with criticism is a little different in every culture. However, your respectful approach will always be remembered positively.

Anyone who works with international guests on a daily basis will benefit from a few additional skills:

• Foreign language skills: English is mandatory, any other language is a plus.
• Cultural openness: An interest in other ways of life creates a connection.
• Empathy and powers of observation: small details often make all the difference.

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International guests bring variety and new perspectives to everyday hotel life. If you are prepared to see cultural differences as an opportunity, you will create real "aha" experiences - for yourself and for your guests. So: be open, ask questions, learn and grow beyond yourself with every encounter.