Reception Manager (m/f/d)

Your Responsibilities

• Leading and developing our reception team (front and back office)
• Ensuring that everything runs smoothly throughout the entire reception area
• Providing a warm welcome and professional service to our guests
• Handling check-in and check-out procedures and managing the front desk cash register
• Preparing quotes and invoices, and maintaining guest records
• Receiving and processing reservations via phone, email, and online booking platforms
• Room assignments and optimal occupancy management
• Working closely with management and the entire leadership team
• Preparing daily and monthly financial statements, as well as ongoing coordination and collaboration with the external accounting department Active communication and quality assurance across all hotel departments
• Preparing duty rosters and staff scheduling
• Ensuring professional guest service of the highest standard

What You Bring to the Table

• Completed training in the hospitality industry or a comparable qualification
• Several years of experience at a hotel front desk, ideally in a leadership role
• A passion for the upscale hospitality industry and genuine hospitality skills
• A passion for ensuring guests have an unforgettable stay
• A confident and warm demeanor—even when dealing with demanding guests
• Organizational skills, a sense of responsibility, and the ability to take initiative
• Leadership skills and the ability to motivate and develop staff
• Very good computer skills (ASA, online booking platforms, and MS Office)
• Excellent written and spoken German and English
• Flexibility, resilience, and a passion for working as part of a team