Reception Manager (m/f/d)

You keep everything under control—and our guests close to your heart.

A warm welcome at the front desk, a perfectly organized reservation behind the scenes, and a team that works together as one: A successful vacation depends on many small details that all come together seamlessly.

And that's exactly where you come in.

We are looking for a dedicated individual to lead the front and back office at the Gaspingerhof ****Superior in Gerlos with passion, organizational skills, and a strong sense of responsibility.

You’re a host, an organizational whiz, and a point of contact all at once—for our guests as well as for your team.

Here's what you can expect

As the Front and Back Office Manager, you and your team will ensure that our guests feel well taken care of from the moment they arrive until they depart.

Not only will you be working at the front desk, but you'll also be pulling all the strings behind the scenes.

Your responsibilities will include, among other things:

• Management and Organization of the Front and Back Office
• Leading, supporting, and coordinating the reception team
• Ensuring that daily operations at the front desk run smoothly
• Taking care of our guests from the moment they first contact us until their departure
• Processing Reservations, Quotes, and Booking Requests
• Management and maintenance of reservations and guest information
• Professional handling of guest correspondence
• Complaint Management and Personalized Support for Our Guests
• close cooperation and coordination with other departments
• Support for scheduling work shifts and vacation time
• Review of invoices and administrative processes
• Ongoing optimization of our front- and back-office processes

The key point is this: You don't just lead—you work together with your team.

What You Bring to the Table

You're a passionate host and enjoy taking on responsibility.

Even when things get busy, you keep a clear head, find solutions, and are always ready to listen to guests and staff.

Ideally, you should have the following:

• Experience working at the front desk and in reservations
• Professional experience in the hospitality industry, ideally in a managerial or assistant managerial position
• Organizational skills and a structured, independent approach to work
• Enjoyment of leadership and teamwork
• a warm and professional demeanor
• Excellent German and good English skills
• proficiency in using hotel software and digital systems
• Sense of responsibility, reliability, and decisiveness

Above all, we're looking for someone whose personality is a good fit for us and who wants to make a difference alongside us.

Why the Gaspingerhof?

Because we think that &u