Reception Manager (m/f/d)

Here's what you can expect

As Head of Front and Back Office, you and your team will ensure that our guests feel well taken care of from the moment they arrive until they check out.

You’ll not only be present at the front desk but will also pull all the strings behind the scenes.

Your responsibilities will include, among other things:

• Managing and organizing the front and back office
• Leading, supporting, and coordinating the front desk team
• Ensuring a smooth daily workflow at the front desk
• Caring for our guests from their first contact through to departure
• Processing reservations, quotes, and booking requests
• Monitoring and maintaining reservations and guest data
• Professional handling of guest correspondence
• Handling guest complaints and providing personalized support
• Close collaboration and coordination with other departments
• Assisting with shift and vacation scheduling
• Reviewing invoices and administrative processes
• Ongoing optimization of our front- and back-office processes

The key principle here is: You don’t just lead—you work together with your team.

What You Bring to the Table

You’re a passionate host and enjoy taking on responsibility.

Even when things get hectic, you keep a clear head, find solutions, and are always ready to listen to guests and staff.

Ideally, you have:

• Experience working at the front desk and in reservations
• Professional experience in the hospitality industry, ideally in a managerial or assistant managerial role
• Strong organizational skills and a structured, independent work style
• A passion for leading staff and working as part of a team
• A warm and professional demeanor
• Very good German and good English skills
• Proficiency in using hotel software and digital systems
• A sense of responsibility, reliability, and decisiveness

Above all, we’re looking for someone whose personality is a good fit for our team and who wants to make a difference alongside us.