Deputy restaurant manager Assistant Restaurant Management (m/f/d)

Education: Completed vocational training > Hotel management

School: At least secondary school leaving certificate

Studies: not required

Work experience: urgently required (in comparable departments & companies)

Specialist diplomas: advantageous (Gastro Mgmt. / Complaints Mgmt. / Quality Mgmt. / Beverages / Management)

IT skills:

Basic to advanced computer skills, mainly..

• Microsoft Office (Word, Excel, Outlook)
• Hotelkit (advantageous)

Languages: German (excellent knowledge) & English (good knowledge)

Soft skills & competencies:

• Leadership skills
  • Motivating, inspiring and effectively leading the service team
  • Understanding and empathy for the individual needs & strengths of each service employee
  • Role model function (good manners, well-groomed appearance)
  • Always friendly & polite demeanor towards colleagues, management and guests
• Financial knowledge
  • Understanding of business aspects such as budgeting, cost control, sales growth and profitability
• Communication skills
  • Clear communication with service staff, other departments and management
  • Empathy and the ability to respond to the concerns of employees
• Conflict and problem management
  • Ability to recognize, address and constructively/creatively resolve conflicts/problems to ensure a harmonious working environment
• Teamwork
  • Promoting a positive team culture and cooperation between departments
  • Willingness to work actively as part of a team
  • Ability to deal effectively with different personalities in the team and promote teamwork
  • Helpful yet assertive
• Organizational skills
  • Effective planning and organization of workflows and resources
• Flexibility
  • Ability to adapt to changing requirements and unpredictable situations
  • Willingness to work flexible hours, especially during peak seasons
• Quality awareness
  • Striving for the highest standards of cleanliness/hygiene/quality
  • Close attention to detail and continuous improvement of processes
• Personal responsibility
  • Self-motivation
  • Sense of responsibility for achieving goals and complying with defined standards
• Customer orientation
  • Sensitivity to guests' needs and willingness to ensure that these are met
  • Friendly & service-oriented demeanor
• Social sensitivity
  • Awareness of cultural differences and a respectful attitude towards diverse backgrounds in the team and among guests
• Confidentiality
  • Respectful treatment of guests' privacy
  • Towards any internal issues
• Reliability and honesty
• Loyalty and identification with the business