Receptionist (m/f/d)

FROM CHECK-IN TO MOUNTAIN TIPS

The front desk is where everything comes together. Check-ins, check-outs, reservations, questions—and in between, the best tip for a day on the mountain.

What counts here are a broad perspective, organizational skills, and a good understanding of people.

For us, the front desk is more than just check-in and check-out. It’s about hospitality from the very beginning.

THE JOB

Arrive. Relax. Come back. The reception desk is the hub of our hotel—and this is exactly where the Walserberg experience begins for our guests.

• Provide personalized service to guests from the moment they arrive until they depart
• Process inquiries and reservations via email and phone
• Create quotes and actively sell bookings
• Listen to requests and concerns and find solutions
• Provide tips about Warth, the Arlberg, and the surrounding region
• Working together with the other departments to ensure a smooth stay

THIS SHOULD BE INCLUDED.

Experience working at a front desk or training in the tourism industry is a good foundation. What matters just as much to us: organizational skills, initiative, and a passion for interacting with guests every day.

• Excellent German and good English skills
• Proficient Use of MS Office
• Experience with hotel software is a plus—we use Front Office Cloud by Sitec
• Organizational skills and a good sense of the big picture
• Independent and reliable work style
• Enjoyment of sales and personal interaction with guests

HERE'S WHAT WE OFFER.

• Housing included. Free staff room right in the hotel. With a private bathroom, Wi-Fi, a shared kitchen, and laundry and drying facilities.
• 3 times a day. 7 days a week. Breakfast, lunch, and dinner are free—even on days off.
• The mountains right at your doorstep. Ski-in/ski-outin winter. Mountains and hiking trails in summer. With the Warth-Schröcken TeamCard, you can get season passes at a discounted rate.
• Fitness & Sauna. Ourfitness room is available free of charge when space is available. The sauna can be used by arrangement.
• Every minute counts. Work hours are tracked digitally—clearly and transparently.
• Learning is part of the job. Duringthe season, there are training sessions—for example, on wine and beverages.
• Vacations at a lower price. WithÖHV Friends, you get at least a 25% discount at more than 100 participating hotels in Austria.
• Family coming to visit? Parentsand siblings can stay overnight at a reduced rate, subject to availability.
• What else? Somework clothes are provided. In addition, there are 13th and 14th month salaries, as well as a company pension plan.