Deputy Reception Manager (m/f/d)

We are expanding our team with a DEPUTY FRONT OFFICE MANAGER (m/f/d)

Do you love interacting directly with guests, stay calm and collected even in challenging situations, and know how to inspire people? Together with your team, you’ll create unforgettable vacation moments and play a key role in bringing our unique STOCK experience to life every single day. Join the STOCK family and help us create special vacation experiences that guests will remember for a lifetime. 

Your Responsibilities

• You know how to provide our guests with friendly, professional, and personalized service
• For our guests, you are the main point of contact, and you and your team ensure that all guest requests are met
• Actively shaping the unique STOCK experience 
• Assist the Front Office Manager and take over their duties in their absence
• Primary point of contact for the front office team, which consists of approximately 10 employees
• Coordinating daily tasks in the front office and ensuring compliance with established quality standards

Your Profile

• An open and warm personality with a positive demeanor and a confident presence
• Work experience in this position and this hotel category
• A good team player with leadership qualities, who serves as a role model and is assertive 
• Business acumen, organizational skills, and the joy of putting them into practice. 
• Excellent knowledge of German and English; knowledge of Italian and/or French is a plus
• Strong computer skills (MS Office and, preferably, Protel)
• 5-Star Superior-Level Hospitality
• Decisiveness and assertiveness
• Team Spirit and Loyalty
• Putting Our Hearts Into It – A Genuine Passion for Guests and Service

Your Benefits

• A secure job at a modern, family-run company that has been named “Employer of the Year” multiple times
• 13th and 14th Month's Salary
• Regular working hours with a 5-day workweek and digital time tracking
• Helping to Shape the Work Schedule Through Schedule Preferences
• No other living expenses due to free meals (breakfast, lunch, and dinner, as well as coffee and cake)
• Unique employee lodge with a rooftop pool, sauna, infrared cabin, gym, gambling room, and free Wi-Fi access
• State-of-the-art rooms and apartments with private bathrooms, TV, kitchen facilities, and a terrace or balcony
• Targeted orientation and training through our onboarding system
• Personal Development and Professional Growth Opportunities
• An attractive location where you can balance work and leisure
• 20% off all in-house products and services
• 50% off stays at all member hotels of Best Alpine Wellness Hotels
• STOCK TEAM Bonus Card with lots of perks and discounts throughout the Zillertal

Are you a passionate host with organizational skills and leadership qualities? Then join our team!

We look forward to meeting you!

STOCK resort *****sDorf 142A-6292 Finkenberg/Zillertal/TyrolContact Person: Romana NillPhone Number: +43 5285 6775 511Email Address: bewerbung@stock.at