Reservations Manager MICE & LEISURE (m/f/d) Reservation Management (m/f/d)

THINK BIG – Join us in shaping the future of MICE & Leisure in the Salzburg region!

Would you like to get started with your department in active day-to-day business and successfully position our new World of Congress on the market? Then you've come to the right place. With us, your ideas will have space – and impact. 

We are a family-run 4-star superior hotel in the Alps and one of Austria's leading providers of seminar and conference tourism. Professionalism, warmth, and innovation are what set us apart.

You can look forward to a responsible and varied role in a dedicated team with real opportunities for development. Performance-based remuneration is a matter of course for us.

• Management of the MICE & Leisure reservations department with a team of up to 5 colleagues
• Leading the team in terms of specifications and guidelines as well as duty and vacation planning 
• The induction, training, and development of new employees in the Reservations Department is also part of your area of responsibility, as is the ongoing support of the existing team.
• Planning and coordinating events and selling rooms for corporate and group inquiries
• Selling and processing individual reservations with Re:Guest
• Providing professional support to our customers and guests on the phone and in written correspondence
• Organizing and implementing guest requests in close coordination with the relevant departments
• Maintaining and updating customer and reservation data in Opera Cloud
• Checking group reservations and option bookings
• Active upselling and cross-selling
• Ensuring, optimizing, and monitoring our reservation standards and guidelines
• Conducting tours of the hotel