Reservations Associate (m/f/d)

Hospitality and excellent service take time and space. With your intuition, you convey this right from the very first interaction with guests. To get to know our hotel, our processes, and our guests thoroughly, you’ll start your role at the front desk. This comprehensive training period lays the foundation for your future work in reservations. 

Your responsibilities: 

• Orientation at the front desk to gain a comprehensive understanding of the hotel, its operations, and our service philosophy.
• Close and ongoing collaboration with the front desk, as well as mutual support in day-to-day operations
• Supporting the reservations manager in all organizational and operational matters
• Implementation of quality standards in accordance with hotel classification standards and the philosophy of Gröller Hospitality properties.
• You handle reservation requests through various channels
• Providing expert advice to our guests on room selection, additional services, and seasonal offers
• Your point of contact for organizing events and weddings, as well as arranging tours of our venues.
• You'll keep our guests informed about local activities and events.
• Your responsibilities also include making table reservations for outside guests.
• Central communication interface between reservations, front desk, marketing, revenue management, and other departments.
• Ongoing coordination with the front desk, marketing, and revenue teams to discuss sales promotion initiatives and communicate them as effectively as possible across all channels, both internal and external.
• As part of the team and in collaboration with external partners, you’ll play a key role in creating a positive hotel atmosphere.
• You will handle the updating and maintenance of our guest data with the utmost care.
• During the off-season, we work together on projects and innovations, including further digitalization. We’re really looking forward to your active support. 

Your Profile:

• 1–2 years of professional experience, preferably in the upscale hospitality industry
• Enjoyment of direct contact with guests and an understanding of front-office procedures
• An open-minded person with a friendly, well-groomed, and personable demeanor 
• Your strengths include time management, organizational skills, and a solution-oriented approach to work
• You speak German and English perfectly. Knowing other languages would be great.
• an eye for detail and an understanding of the demands of the luxury hotel industry 

Here's what we have to offer you:

• Full board provided at work, even on your days off
• Accommodations at our employee hotel by the lake, with a terrace and parking
• Customized training and professional development opportunities to support your professional and personal growth; room to contribute your own ideas and actively shape the workplace
• Regular employee events that strengthen team cohesion
• Employee Benefits at Our Facilities: Working on Lake Traunsee—with a wide range of recreational activities right on your doorstep
• A respectful and supportive team environment that embodies quality, hospitality, and unity