Reservation Management (m/f/d)

At the “casual luxury” Design & Wellness Hotel Bergland Sölden, nothing is impossible. Our front desk is the heart and face of our hotel—and you’ll be a shining part of it. You’ll sense our guests’ needs even before they voice them, making their stay unforgettable.

Your responsibilities as a reception manager...

• Delight our international guests with passion, excellent service, and a genuine spirit of hospitality
• Lead, motivate, and develop our front desk team, and set an example of quality service in your daily work
• Ensure that all telephone and written reservations are handled professionally and continuously optimize the processes
• Serve as the primary point of contact for our guests throughout their stay and ensure a memorable guest experience
• Plan, coordinate, and independently manage late-evening and night shifts, ensuring that operations at the front desk run smoothly
• You will regularly work night shifts and be responsible for maintaining quiet and security, as well as overseeing day-to-day operations in the building
• Work confidently with Protel, Hotelkit, and Smart Host, and promote their efficient use and training within the team
• Creatively design and coordinate our daily morning newsletter and ensure clear internal communication
• Promote team spirit, collaboration, and mutual professional growth within the reception team
• Serve as a liaison between the front desk, management, and other departments, and actively support quality improvement efforts within the organization

You should meet the following requirements:

• Completed training in the hospitality/tourism industry and several years of experience working at the front desk
• Some leadership experience or a willingness to take on responsibility
• Excellent knowledge of German and English; knowledge of other languages is a plus
• Proficiency in using hotel software (preferably Protel and Hotelkit)
• A strong focus on service and guests, with a genuine hospitality mindset
• Organizational skills, assertiveness, and strong decision-making abilities
• A team player who takes initiative and sets a good example
• Flexibility and willingness to work late shifts and night shifts

We also offer you great benefits:

• Our hotel is open 10 months a year—so you can plan with confidence
• A pleasant work environment with a flat hierarchy—we're on a first-name basis
• Great employee housing within walking distance
• Free meals three times a day, even on days off
• Listening to your concerns is a matter of course for us
• Regular feedback and career goal discussions ensure your continued professional growth
• Plenty of free time to enjoy the Ötztal mountains
• Additional benefits, such as free use of the fitness center and swimming pool
• Free participation in the weekly program and fitness classes
• Employee discounts on Sky SPA products and treatments
• A workplace nestled amid beautiful mountain scenery that offers a wide range of sports activities
• Discounted seasonal ski pass and Ötztal Inside Summer Card
• Discounts at all participating Leading Spa Resorts worldwide
• Discount from European Travel Insurance

#Responsibility #Honesty #Respect #Humor – these are the values that set Team Bergland apart! Follow our team on Instagram @teambergland